PROCESS ALIGNMENT: Improving, integrating and aligning key work flows can bring every one back on to the same page again while increasing productivity and consistency with customers. Focused work sessions with knowledgeable staff defines current processes and areas for improvement. All staff are invited to launch short term process improvement to test out solutions with management support. Solutions that work are fully implemented.

CULTURAL ALIGNMENT:  A series of interactive work sessions with Leadership and then all staff, create the guiding beliefs and behaviors for everyone to operate with. Random Acts of CommunityÔ program provides a way to acknowledge positive behavior change in a non-competitive way. Each time staff demonstrate alignment within the organizational culture they also contribute to a community based asset (i.e. a home, a playground, community center, etc.). When one person contributes, it automatically contributes to the greater good.

RESOURCE ALIGNMENT:  When staff energy is aligned with the work at hand, productivity and creativity are released. Staff energy is identified through an experiential session to define personal preferences. The organization then invests in each staff person by supporting a personal development plan that benefits both the organization and the individual. The plan outlines where the staff person's energy and interests are and then connects those to the current year's 'goals in four areas; customer results, personal results, new skills, life-balance. Quarterly development reviews enable managers to tap into staff energy and keep results on track.